Absolutely! With Setzzy's service packages, we ensure you work closely with a dedicated team, which consists of a seasoned developer and, if required, a proficient designer. Moreover, our attentive account manager oversees the entire process, while you or someone from your team manages the work queue, ensuring seamless collaboration.

When you subscribe to Setzzy, you gain access to our user-friendly client portal. This portal serves as the hub for managing project requests. You have the flexibility to either activate projects individually or queue them systematically for a sequential approach.

Should the need for extra hours arise, you have options available. You can seamlessly replenish your hours by acquiring another support pack, tailored to fit your needs. Alternatively, for additional hours beyond the package, we offer invoicing at a favorable and competitive rate.

At Setzzy, we pride ourselves on our efficiency. For the majority of projects, we maintain an impressive 2-3 business day turnaround time. However, for more intricate or extended projects, the timeline is contingent upon their complexity. Rest assured, we provide a reasonable estimated timeline for such cases, ensuring clarity and transparency.

Unlimited revisions are at the heart of our commitment to your satisfaction, regardless of your subscription tier. We pledge to keep refining until it aligns perfectly with your vision. To streamline the process, if there’s a need for revisiting or making later changes to code or design, we encourage submitting a fresh request.

Unused hours from your support pack exhibit longevity! They gracefully roll over for the subsequent 3 months post-purchase. This extended usability window ensures that your hours remain available and accessible, providing you with ample flexibility.

Certainly! We encourage you to share your project details here or schedule a call here to engage in a detailed discussion about your project scope, ensuring a comprehensive understanding and feasibility check.

Setzzy operates uniquely, focusing on personalized service rather than a traditional agency model. While fostering close client relationships, we excel in delivering high-quality design and development work meticulously aligned with your business goals. Our commitment lies in a fixed delivery system that’s fast, reliable, and easily manageable. Setzzy is not an agency; it's a startup comprised of top-notch professionals.

Absolutely! However, larger or intricate projects may necessitate additional time and resources. Projects estimated above 50 hours may require separate quoting after thorough evaluation. Active subscribers always receive prioritized attention for larger-scale projects.

The scope of a complete site setup or redesign generally aligns with our most comprehensive Support Pack. For projects extending beyond 50 hours, hourly rates range from USD $85-$120 or start from USD $5000, contingent upon complexity and requirements.

Your satisfaction is our priority. Hence, you can request a refund within the initial 14 days of your first month of purchase for any reason. Subsequent month refund requests are honored if no work has commenced, subject to a 20% fee to cover processing and staffing adjustments.

The challenges and expenses involved in hiring full-time senior-level designers or developers can be significant. With Setzzy's Support Pack, gain the advantage of consulting with experts as needed, without the complexities and overheads associated with permanent hires.

Our service is tailor-made for Shopify brands seeking streamlined solutions. To make the most of our Support Pack, having a well-defined vision, detailed project briefs, and a fundamental understanding of Shopify can significantly enhance the collaborative experience. Our ideal clients are growing brands typically ranging from $40k/month to $200k/month in online sales.

Upon selecting and purchasing your desired Support Pack, our dedicated account manager will guide you through the entire process. Still, uncertain? Take advantage of our risk-free 14-day trial to immerse yourself in our workflow and experience firsthand how we can elevate your projects.